The Challenge
SVPB operates differently from typical exam providers. According to Willemijn Westerhof, Advisor for Development and Innovation: “We not only develop exams for the private security sector, but we also administer them, assess the work, and issue the diplomas. That requires a system that is reliable and fully safeguarded.”
The organisation faced challenges managing multiple disconnected processes. Westerhof explained: “Open-ended work was still being graded in Excel models. That meant a lot of separate files and information scattered across multiple locations. With the thousands of exams we process, we knew: this has to be smarter and future-proof.”
The Solution
Westerhof noted that “A major advantage of Remindo is that you can grade online and that open-ended exams can be taken directly in the system.”
Candidates now complete case assignments digitally with assessors reviewing them within Remindo. She stated: “That saves a huge amount of time and gives us far more overview.”
Remindo’s features align with modern assessment practices. Westerhof explained: “Because Remindo remembers the candidates, exams can not only be assembled at random, but candidates also get unique items with each exam attempt. This strengthens both reliability and validity.”
She added: “The activity dashboard is great: you can see at a glance how candidates are progressing during an exam. It provides an overview and control.”
Westerhof appreciated the partnership: “It’s pleasant to have a Dutch helpdesk you can reach quickly. And Paragin hosts a user council where many organisations come together to share knowledge and experiences.”
Implementation took longer than anticipated. Westerhof reflected: “You want to roll out such a major change according to plan, but it really requires carefulness. Setting up the system and getting colleagues on board takes time.”
She remained balanced: “Of course, there are always things that can be improved. For new users, the system can be quite complex, so providing clear explanations and training remains important. And not all functionalities perfectly match our specific needs yet. But the great thing is that Remindo is open to feedback.”
The Future
Westerhof outlined future plans: “We want to make more use of Remindo’s analytics features. That will allow us not only to administer exams reliably, but also to continuously improve them.”
She concluded: “What I find most valuable is that we have moved from scattered files and fragmented processes to one safeguarded system. It gives an overview and confidence, for us and for the entire sector.”
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