Challenge
Trimbos Institute is an independent scientific knowledge institute in the fields of mental health, alcohol, tobacco and drugs. The Trimbos Academy provides training for professionals, such as employees of mental health institutions, addiction clinics and smoking cessation coaches.
“We train professionals so that they can pass on our knowledge to their clients.”
Behind the scenes, the organisation of training courses was largely manual. “We still did everything in Excel. People signed up via the website, but then it went up and down to Moodle, to other systems, via CSVs and Excel. Each change had to be manually adjusted in six different places.”
“If you have to change something in six different places in certain people, sometimes things also go wrong. And of course you don’t want that.”
“It was just a lot of manual work. And we really don’t have that time anymore. Plus, it’s a shame if you don’t have to.”
Solution
“They worked with it and had good results. It saved a lot of work. Then I thought: I want to try that too.”
“We did the implementation process together. Coachview helped to set it up based on our needs.”
After a test phase and a deliberate go-live around the Christmas period, the system was running stably from January 2025.
“The expectations I had really came true. I no longer have to shuffle people back and forth six times. The entire process that is automatically behind it, you don’t have to worry about that anymore. Invoicing is also automatic.”
“It is used by more than 80 teachers. They can see participants, when they are scheduled, where they need to be and what time. That works really well.”
“We needed time to further develop our training and e-learning, for example with the help of AI. Because of all the manual processes, I didn’t have time for that. Now we can use the time we save to innovate and make our training courses better.”
Result
“The biggest challenge was getting all the information to the participants in a good way. Coachview has really solved that. Everyone now receives the correct information by default. And all changes are automatically good.”
“It took an awful lot of time. And if you don’t have to, it’s just a shame.”
“You think more the other way around. What do you actually want with the participant? How can you organise that as easily as possible? Instead of: that’s just the way it works.”
“In particular, you have to think carefully about what you want beforehand. Coachview more or less forces you to do that. And that is also the biggest challenge.”
“We feel free to indicate what we need. So far, that has been really well taken care of. I think Coachview has helped our organisation enormously and will continue to help us in the future.”
← Back to all stories
